Commercial Support
Empower Your Developers
Your developers already trust MassTransit to power mission-critical applications. But who supports them when they need expert guidance or troubleshooting?
MassTransit Commercial Support ensures your team moves faster, reduces risk, and delivers reliable, scalable distributed systems.
Your developers need to ship features, not fight messaging infrastructure.
- Expert guidance to resolve roadblocks before they impact delivery timelines.
- Best-practice architecture reviews to optimize performance and scalability.
- Priority bug fixes and feature requests to align with your roadmap.
Get Expert Help Now
When your developers hit a roadblock, waiting for answers isn’t an option. With MassTransit On-Demand Support, you can book a two-hour virtual consultation with a MassTransit expert — right when you need it. Whether it's troubleshooting a critical issue, optimizing performance, or architecting a scalable solution, get immediate, actionable guidance to keep your team moving forward. No long-term commitment — just expert help, exactly when you need it.
Support Details
Commercial support agreements include the support services outlined below. Support agreements can be purchased for a specific service period (typically one year).
General Support
General Support means the Support Services provided for a defined period from general availability of a Major Release. General Support includes bug and security fixes and Developer Support.
Developer Support
Developer Support means the provision of virtual or email-based technical assistance by Loosely Coupled to Customer’s technical contact(s) with respect to service requests, at the corresponding service level purchased by Customer.
Maintenance Services
Maintenance Services means the provision of Maintenance Releases, Minor Releases, and Major Releases (defined below), if any, to the Software, along with any corresponding Documentation.
- Major Release means a generally available release of the Software that contains functional enhancements, extensions, and deprecations, denoted by incrementing the first number in the version (e.g., Software 8.0.0 to Software 9.0.0).
- Minor Release means a general available release of the Software that introduces a limited amount of new features and functionality, denoted by incrementing the second number in the version (e.g., Software 8.0.0 to Software 8.1.0).
- Maintenance Release means a generally available release of the Software that typically provides maintenance fixes only, denoted by incrementing the third number in the version (e.g., Software 8.0.0 to Software 8.0.1).
Technical Guidance
Technical Guidance means the Support Services provided for an additional period following General Support. Support Services for products in the Technical Guidance period are available for customers with established applications to plan and complete upgrades to a current production version that is available within General Support, however, there will be no new Minor Releases or Maintenance Releases for products under Technical Guidance.
For more details and to request a quote, contact MassTransit Support.
Consulting Services
Consulting services are also available for architecture, development, and operational support. Services are provided on an hourly basis, and there are even an easy pay-as-you-go options that can be scheduled online (based upon availability).
Architecture Review
If your team is new to message-based systems, a review of the application's requirements, service level objectives, deployment environments, and user personas may generate insights to drive architecture decisions. Determine the feasibility of leveraging a message broker in your application and which broker is appropriate for your target platform.
Code Review
Ensuring the appropriate use of MassTransit consumers, sagas, routing slips, consistent message contract design, and proper configuration early in a project is the best way to deliver a consistent and maintainable application.
For more information or to request a quote, contact MassTransit Support.